At LoopOzo, we aim to provide a seamless shopping experience for our customers. This Shipping and Cancellation Policy outlines the terms regarding order processing, delivery, and cancellations.
1. Shipping Policy
Free Shipping
We are pleased to offer free shipping on all orders, with no hidden charges.
Order Processing Time
- Orders are processed within 1–2 business days after payment is confirmed.
- You will receive an email with your order confirmation and tracking details once your order has been dispatched.
Delivery Time
- Delivery times vary based on your location and the shipping carrier. Typically, orders are delivered within 5–7 business days after dispatch.
- Please note that unforeseen delays caused by the shipping provider, weather, or other factors are beyond our control.
Delivery Areas
We currently deliver to locations within Pan India.
2. Order Cancellation Policy
Cancelling an Order
- You can cancel your order within 24 hours of placing it.
- To request a cancellation, please email us at support@loopozo.com with your order number and cancellation reason.
Cancellation After Dispatch
- Orders that have already been dispatched cannot be canceled. You may, however, initiate a return in accordance with our Refund and Returns Policy.
3. Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us at support@loopozo.com within 7 days of delivery. Provide your order number and proof (e.g., photos of the damaged item or package). We will work with you to resolve the issue as quickly as possible.
4. Contact Us
For any questions regarding shipping or cancellations, feel free to contact our support team:
📧 Email: support@loopozo.com
We’re here to help!