Refund and Returns Policy
Effective Date: [Insert Date]
At Loopozo, we strive to provide high-quality, innovative products that delight our customers. However, if you receive an item that is damaged, broken, or missing, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.
Refund Policy
We offer a 7-day refund policy from the date your item is delivered, under the following conditions:
- Eligibility for Refunds:
- The item must be damaged, broken, or missing upon delivery.
- You must provide proof of the damage or missing items (e.g., photos of the package and product).
- Non-Refundable Scenarios:
- Items returned after the 7-day period.
- Items that show signs of use, wear, or intentional damage.
- Items returned without proof of damage or missing components.
- How to Request a Refund:
- Send an email to support@loopozo.com within 7 days of delivery.
- Include your order number, photos of the damaged or missing item(s), and a brief explanation.
Returns Policy
If your refund request is approved, you may need to return the item to us. Please note the following:
- Shipping Returns:
- To return your product, mail it to: {email us support@loopozo.com for details}.
- You are responsible for paying the return shipping costs. These costs are non-refundable.
- Deductions for Return Shipping:
- If your refund is approved, the cost of return shipping will be deducted from your refund amount.
- Condition of Returned Items:
- The item must be returned in its original packaging with all components intact.
Refund Process
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited to your original method of payment within 7–10 business days.
Need Help?
For any refund or return inquiries, feel free to reach out to us at:
📧 Email: support@loopozo.com
We’re here to assist you!